FAQs
All answers to frequently asked questions are listed here. Do not hesitate to write to me for any additional information.
MANUFACTURING AND DEADLINES
All your jewelry is made by me from A to Z with the greatest care and love in my small workshop.
Jewelry available in the store and ready to be sent will be processed within 2 days and sent within 2 days by Colissimo with a tracking number sent by email.
Custom-made jewelry will be processed between 3 and 10 days depending on my workload and sent within 2 days by Colissimo with tracking number sent by email. Note that jewelry made with the lost wax method will take longer (between 10 and 15 days) because it requires going through an intermediary for casting.
Don't worry, I'm doing everything I can to ensure you receive your little treasures as quickly as possible, count on me to do my best!
DELIVERIES AND DEADLINES
Metropolitan France : All your packages are sent by Colissimo without signature at 5th, or against signature if necessary or desired on your part (8th), within 2 to 4 working days. Shipping costs are free for any purchase greater than or equal to 200e.
Worldwide : All your packages are sent by Colissimo without signature between 12th and 20th depending on your location, the deadlines will be indicated during the payment process. Shipping costs are free for any purchase greater than or equal to 250e.
Returns and exchanges
You have 14 days from receipt of your package to return your purchase, which will be at your expense and returned via Colissimo. The item must be new and returned in its original packaging. You will be asked for proof of delivery of the return package with tracking number. Returns and/or
Exchanges only apply to jewelry already in stock on the store. All purchases for custom jewelry are final.
Measure your size
If you have a reference ring at your disposal, simply measure the precise internal diameter (to the nearest half millimeter) of your ring. You can then refer to the size guide table on Google (for example: 18mm is equivalent to a size 56).
You can also use the “Ring sizer” application on the phone which is very easy to use. Just place your ring on the screen and look for the right ring size. The best solution is still to go to a jeweler who can easily give you your exact measurement. Do not hesitate to write to me so that we can check your size together!
Payment methods
Most credit cards are accepted (visible at the bottom of the page or when checking out); PayPal, Apple Pay
Jewelry Care
925 Silver: This precious metal is known for its durability and timeless appeal. It is strong enough to withstand daily wear and tear, but like any jewelry, it needs care. To keep your sterling silver shiny, simply polish it with a soft cloth to remove any tarnish that may develop over time. Use a small amount of soap or baking soda, warm water and a soft toothbrush to clean your silver jewelry. Also opt for a chamois. Avoid contact with salt water, chlorine, perfume, household cleaning products, creams and cosmetics as much as possible.
Vermeil: Gold plated jewelry and Vermeil are different. Gold plated jewelry can be flash coated (less than 1 micron of gold) over any base metal (brass, bronze, silver, etc.). The base metal is what can turn your skin green. Vermeil is obtained by superimposing a thick layer of gold (5 microns) on sterling silver. Plating lasts longer because it is much thicker, and sterling silver is a durable base metal that will not cause greening. To keep your gold vermeil looking its best, avoid exposing it to water, sweat, harsh chemicals and abrasive surfaces. Wipe it gently with a soft cloth after each use to remove any dirt or oil.
9K Solid Gold: Classic, elegant and so durable. This precious metal can withstand whatever life throws at it, but a little care is required. To maintain its shine, gently clean your gold jewelry with warm, soapy water and a soft brush. Avoid harsh chemicals and abrasive materials, and your gold will sparkle for years to come.
Regardless of the metal, here are some general care tips to ensure your jewelry lasts a lifetime:
- Store your jewelry in a cool, dry place, away from direct sunlight and moisture.
- Avoid wearing your jewelry when swimming, showering or playing sports.
- Remove your jewelry before applying lotions, perfumes or hair products to avoid tarnishing.
- Give your jewelry a break from time to time: rotate pieces to avoid excessive wear.
With a little love and attention, your jewelry will continue to shine for years to come.